Most public transport hubs, including train stations, railway stations, bus stations and airports, have initiatives in place to support travellers with additional access needs.
However, when you’re planning to take a trip, whether short- or long-distance, it’s always a good idea to do some research ahead of your journey. That way you can check whether your healthcare and mobility needs will be met.
When thinking about accessibility, you might want to bear in mind:
- How accessible is the station itself? If you’re travelling with a wheelchair, will there be stairs or narrow corridors to contend with?
- Is there a long walk from one station to the next (e.g. tube) if you need to change transport?
- Does the transport hub have dedicated spaces for rest and relaxation?
- Are there transport staff on hand to help if you need them, or will you need to book this in advance?
- Are there facilities on site providing food or refreshments?
Solution
If you think you might need extra support while travelling, you may be able to register for a passenger assist scheme. Most airports, and some train companies, have these schemes in place.
Once you’ve registered, you’ll be given a lanyard to wear which tells transport staff and other passengers that you might need additional care and attention.
In some cases, you can pre-register before your travel date. Get in touch with your travel provider to see if this might be an option for you.
If you’re travelling in London, Transport for London can provide a ‘Please offer me a seat’ badge for you to wear and use on the Underground, as well as on city buses, river transport and Overground services.
